Contact & Support

Contact Luna Star

The best way to reach us is by email. We respond from Australia during business hours. We don’t offer live chat or phone support.

Signed in? Most account questions — updating your name or email, exporting your data, or deleting your account — can be handled straight from Settings inside the app. If something is blocking you before you can sign in, email us and include the email address you signed up with.

If you’re already a paying member, you can view your plan, update your card, see invoices, or cancel at any time from the secure billing portal:

Settings → Billing → Manage Billing (opens Stripe’s secure Customer Portal — your card details never touch Luna).

Checkout only runs on the published app, not inside a preview window. If you have a billing question before signing up, or your payment is failing and you can’t reach the portal, email us and we’ll help directly.

Tell us what you were trying to do, the device and browser you’re using, and what you saw (any error message helps). For Star Window and live-sky features, mention whether you granted location or sensor permissions. Screenshots are welcome.

You can request access to, correction of, or deletion of your personal information at any time. See the Privacy Policy for your rights and how we handle your data.

Email hello@lunastar.app for any privacy or data request.