Refund Policy

1. Currency & Billing

All paid plans are billed in Australian Dollars (AUD) via Stripe. Luna Star does not offer a free trial — when you subscribe, your payment method is charged immediately. You can manage or cancel your subscription at any time from Settings → Billing, which opens Stripe's secure customer portal. Cancellation takes effect at the end of your current billing period.

2. Recurring Subscriptions

You may cancel your subscription at any time from Settings → Billing, which opens Stripe's secure customer portal. Upon cancellation, your access will continue until the end of the current billing period. We do not provide partial refunds for unused time within a billing cycle.

3. One-Time Purchases & Consumables

Certain features are sold as a one-time purchase (for example, the Star-Loop Map Reveal). Because one-time purchases permanently unlock digital content that cannot be “returned,” they are non-refundable once the content has been revealed or downloaded, except where Australian Consumer Law requires a refund or where the purchase failed to deliver.

4. Refund Eligibility (Subscriptions)

Refunds for recurring subscription charges may be granted at our discretion in the following circumstances:

• You were charged in error (e.g. after a cancellation that did not take effect)
• A technical issue attributable to Luna Star prevented you from accessing the Platform for an extended period
• You request a refund within 14 days of your first charge and have not made significant use of the Platform (“significant use” means, by way of guidance, more than 10 logged events or readings, or any export of your data)

Refunds are not granted for dissatisfaction with content that was clearly labelled as entertainment or interpretive (see our Disclaimer).

5. Chargebacks

If you believe a charge was unauthorised, please contact us before raising a chargeback with your bank. We will work with you and Stripe to resolve the issue. Raising a chargeback in bad faith or to evade these Terms may result in account suspension.

6. Australian Consumer Law

Under the Australian Consumer Law, you may be entitled to a refund if a service fails to meet a consumer guarantee. Nothing in this policy limits your rights under Australian Consumer Law.

7. How to Request a Refund

To request a refund, email us at hello@lunastar.app with your account email and the reason for your request. We aim to respond within 3 business days. Approved refunds are processed via your original payment method within 5–10 business days.

8. Contact

hello@lunastar.app
Luna Star · ABN 54 832 628 708 · Australia